What can we help with ?

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One of the many advantages of using a VA is that we will have experience across a wide rang of business services and can use those skills within your business. These are some of the services we are currently providing but if what you need isn’t here please get in touch to see if we can help.

 
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CALL HANDLING

We are happy to help with all aspects of call handling. We can arrange to have your numbers routed to us when you are busy, out of the office, on holiday or off sick. Alternatively, we can handle all your incoming calls and send details to you that you need to handle. We are happy to have a list of common questions so that we can answer questions intelligently. We also use a whisper system so that the call is identified to us as we answer it and so can greet the caller as you prefer.

We can also offer support for online chat services, SMS messaging and all other forms of communication.

 

 
 
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CUSTOMER CARE

Customer care is an area of expertise. Whether it is confirming an order, making appointments or helping with questions or even problems. We are experienced at all of these - and more besides! 

We've also got one of the best little black books in the business. We've found a chimney sweep in Cornwall, a prop plant for a live performance with 24 hours' notice and organised a branded gift wrap for a client's client who didn't know where he was. In short: if you need it doing, we'll find a way to do it and take the hassle out of your hands

 
 

OFFICE SUPPORT

Organising printing, mail-outs, ordering supplies and stationery, post and archives: trust me, filing and general office planning and organisation.

Many of our team are experienced secretaries, so we'll have your audio file, video or recorded call typed up professionally and quickly. The same goes for data input: we've been in Excel, Insightly and other CRMs more time than you've had hot dinners.

Whether it's business or personal, we'll make sure there are no clashes in your diary and can provide tailored lists of what you need to do and when. We'll get you from A to B, in this country or around the world and, on top of that, we can make events, birthdays, dinner reservations and presents happen in no time at all and to your budget

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BOOKKEEPING AND CREDIT CONTROL

Cash flow is vital to all small businesses so why not let us make sure it keeps flowing - and you know where it is!

From line-by-line bookkeeping to VAT returns, year end accounts and expenses management to cash flow documents, Annie is a FreeAgent Expert Practitioner as well as being a certified adviser for Xero and is used to many other SME accounting packages, including Quickbooks and Kashflow.

Annie has also worked as a credit controller for several clients and knows how important it is to keep a friendly relationship with clients' account departments when invoicing – even if they are well overdue! 

 
 

MARKETING SUPPORT

We are happy to offer website design and social marketing support to our clients. We can also offer content writing for blogs or other websites with the accompanying links for Twitter, Facebook and Instagram.

From booking exhibition stands to resourcing them, arranging for installation, hiring staff and caterers, ordering the goodies – or standing around waiting for that vital delivery so you can concentrate on your clients. We've done the lot, both in the UK and overseas. Just tell us what needs doing and it'll be sorted. (Don't ask how many flights we've booked to Düsseldorf. Oh, and we are best friends with AirBnB!) 

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